REO Platform Case Study

In 2024, Zeller launched its REO Services Platform to support investors and lenders navigating workouts, debt restructures, and newly controlled assets. Shortly after launch, Värde/Trimont selected Zeller to assume Asset Management, Leasing, Property Management, and Construction Management for three REO assets across two markets< Chicago and Indianapolis, demonstrating immediate confidence in Zeller’s ability to stabilize complexity and preserve value.

Rapid, Seamless Transition

Zeller transitioned all three assets, BMO Plaza, 2001 York, and Shafer Court, within weeks, during year-end and holiday periods. Our team:

  • Conducted staff interviews, recruited new personnel, and vetted brokerage partners
  • Completed full document and lease abstract reviews
  • Implemented best-in-class operations and financial systems in Yardi
  • Re-established vendor relationships and proactively engaged tenants to reduce disruption

Using our proven transition playbook and weekly client touchpoints, Zeller delivered a smooth handoff and restored confidence in building operations, earning top marks from the Värde/Trimont.

Consistency in Execution

Each asset previously operated under separate vendors with inconsistent processes. Zeller immediately standardized operations using the same protocols applied across our owned portfolio. This alignment created efficiencies and revealed value-enhancing opportunities, including significant insurance savings by leveraging Zeller’s strong Midwest platform.

In addition, structured bi-weekly meetings across all disciplines, Asset Management, Leasing, Management, and Construction, enabled clearer communication, faster decision-making, and cohesive execution across the portfolio.

Strategic Value Creation

Zeller conducted a comprehensive assessment of each asset, evaluating capital markets, leasing conditions, capital needs, and client objectives. This process produced tailored strategies:

  • Disposition Strategy:  Zeller advised selling 2001 York and Shafer Court. We guided the client through PSA negotiations, due diligence, and closing for both properties.
  • Value-Enhancement Strategy – BMO Plaza: Zeller implemented targeted capital improvements, refreshed leasing strategy and tour flow, implemented tenant programming, and optimized asset positioning. Early feedback shows renewed market interest and momentum in leasing.

Proven Ability to Deliver in Complex Situations

Across this portfolio, Zeller successfully:

  • Transitioned three distressed assets under compressed timelines
  • Standardized operations for efficiency, cost savings, and risk reduction
  • Developed and executed customized strategies aligned with client goals
  • Drove measurable value, including enhanced leasing traction and successful dispositions

This case study demonstrates Zeller’s strength as a trusted partner for investors and lenders seeking a team capable of stepping into challenging assignments, stabilizing operations, and creating value through disciplined execution and strategic insight.